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Docs contradiction: Provider credits "never expire / roll over" but unused balance forfeited at renewal #1120
Description
Summary
Hi team,
I'm on the Provider plan (individual-provider, $15/month).
Account: userName wanghaojie2011-droid, userId 48cf0997-029e-4929-8ac3-991cfdfeafdf, CLI key cli-2026-10-05T23-32-16.
Bug (docs/billing inconsistency):
The Provider plan page states "Credits never expire. Any unused credit rolls over." But in practice, at the last billing cycle my unused balance was forfeited and the plan auto-renewed on Nov 6, 2026 (current balance ~$13.98). The pricing page meanwhile says credits "reset monthly", so the two official pages contradict each other.
Steps to reproduce: buy Provider plan → leave credit unused for a cycle → auto-renewal forfeits it.
Expected behavior: per the "never expire / roll over" wording, unused credit should carry over.
Also asked via support email (support@commandcode.ai, sent Nov 6 — only the automated acknowledgement received so far).
Questions:
- Which is correct — roll over or monthly reset?
- If "never expire" is intended, can the forfeited credit be restored?
- How do I disable auto-renewal (which Studio/billing setting)? Will that stop the next charge on Dec 6?
Thanks.
Expected Behavior
Per the documented "Credits never expire. Any unused credit rolls over.", unused credit should carry over to the next cycle instead of being forfeited. If monthly reset is actually the intended behavior, the two docs should say the same thing.
Actual Behavior
Unused balance was forfeited at renewal; support email (Nov 6) has had no substantive reply.
Steps to reproduce the issue
- Buy the Provider plan ($15/month).
- Leave the credit unused for a billing cycle.
- Auto-renewal triggers — the unused balance is wiped and a new $15 charge occurs (last one: Nov 6, 2026).
Command Code Version
1.88.4
Operating System
macOS
Terminal/IDE
No response
Shell
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Session file (optional)
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Fix prompt (optional)
No response
Additional context
No response
Activity
[-]Create new issue Templates and forms Bug report Report a bug for Command Code. Feature Request Propose a new feature for Command Code. Ask a Question Please ask your questions in our discord forum.[/-][+]Docs contradiction: Provider credits "never expire / roll over" but unused balance forfeited at renewal[/+]naymurdev commentedon Nov 9, 2026
Thank you for your patience. For subscription or billing-related issues, we always handle them through email. I’ll let the team know, please wait a bit more